Privacy Policy
Here at Hound & Pack we are committed to delivering the best customer service as well as respecting and protecting your privacy at all times. We collect personal information from you for a variety of reasons to help us provide the best service we can. This policy explains how we do this.
The main reason we collect personal information from you is to fulfil your orders with us. We capture this information when you visit our website and make a purchase with us (which uses cookies and similar technologies to learn how we can offer better services to you and other customers).
We aim to offer transparency around the use of your data and will only process personal data in accordance with applicable privacy laws including the UK General Data Protection Regulation 2018 and the Data Protection Act 2018.
This Privacy Policy applies only to your use of our Site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.
Who we are
Our website is owned and operated by Hound and Pack and hosted by WIX.
We are a registered sole trading company in England & Wales.
What Information we collect from you
We recieve personal information about you that you give to us, that we collect (including automatically) with your permission. There are some circumstances where we need the information, for example, when you have placed an order with us, we need to know where to deliver your order and how to be able to take payment from you. The information you provide to us is voluntary, however if you don’t provide us with this information, we may be unable to provide our services to you or be unable to interact with you in the way you would expect.
-
Your name, title and contact details (email address, telephone (including mobile) number, postal address.
-
Any information you include in correspondence you send to us or in forms you submit to us when using our site or social media pages.
-
Details of your orders and purchases.
-
Your marketing preferences.
-
The opinions and other information you provide when responding to customer surveys product and customer reviews.
-
Any personal information included in your entries to competitions that we run.
-
Details of any transactions between you and us.
-
Your payment card details and, in relation to certain refunds, your bank account details; and
-
Information you give to us when you contact us with a query or issue.
Information we collect automatically
Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser or device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our Cookie Policy.
-
The internet protocol (IP) address of your device and details regarding the type of device and browser software you use to access the site;
-
Details of your use of our site, namely, traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our site and details of the webpage from which you visited it;
-
The date and time you used our site.
-
The pages you visited on our site and how long you visited us for.
-
The website address from which you accessed our website.
-
Details regarding when and how you consented or otherwise agreed to receive marketing communications from us (including the date you did so); and
-
Cookie, pixels and beacon identification information (for more information please see our Cookie Policy).
Marketing
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, text, telephone or post with information, news, and offers on our products and services.
You will not be sent any unlawful marketing or spam.
We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
You can opt-out from by unsubscribing from email communications, by changing your profile settings within your account or by contacting our Customer Services. We take our data protection obligations seriously and where the law requires us to ask for your consent to send marketing by email/SMS, we will always do so.
We may process personal information from US customers, and use it for marketing purposes where you have opted in to receiving marketing information.
How & where do we store your data?
We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected. Our servers and our databases are operated and protected by WIX.com
Who has access to your personal data?
We will not share your information with third parties for their marketing purposes. We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf . These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. However, when we use third-party service providers, We disclose only the personal information you that is necessary to deliver the service shared by you with your permission.
If any personal data is transferred outside of the EEA, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above.
Please be reassured that we will not release your information to third parties unless you have requested us to do so or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, dissolution or similar event.
How we use cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products and services.
By using our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services and/or parties other than us.
Third-party Cookies are used on our site for relevant advertising purposes and to enable certain features of our site. In addition, our site uses website analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to our Cookies Policy.
Changes to this policy
Please check this page regularly for changes to this policy. This policy was last updated on 13th October 2023.
You can contact us with your queries in relation to this policy or for any other reason by post, email or by phone.