Returns Information

 

Most items can be returned. However, personalised/custom orders, such as any crate bedding or beds cannot be returned unless they are found to be faulty. Please send us a message in advance or email us directly at houndandpack@gmail.com. 

 

Returns for non-personalised/custom items must be made within 30 days from the date you received your order. 

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Items must be returned in their original packaging, un-used and sent back in their original condition.

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Free gifts or promotional items cannot be returned.

 

Please note, that original shipping charges cannot be refunded unless your items are faulty. Otherwise you are responsible for the costs of returning your items.

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To check whether your item has been delivered to us, please use the tracking options provided by your chosen delivery service.

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When will I get my refund?

 

Once we have received your items, we will send you an email with an update on your returns status with a confirmation that your refund is being processed. 

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If approved, please allow up to 15 working days to receive your refund into your original payment account.

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Exchanges

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If you wish to return an item for an exchange, please let us know within 10 working days of receiving the goods by email at info@houndandpack.com